Terms & Conditions

Professional services

These include all arrangements in connection with the funeral, assistance and advice in matters relating to the funeral, attendance and services of staff, attending to all documentation, care of the deceased and use of the Chapel of Rest, provision of motor hearse, funeral director and embalming of deceased if required.

Payment of account

Perigoe & Son and A. W. Court operate a pricing policy in compliance with the Funerals Market Authority investigation order of 2021 and the Code of Practice of the National Society of Allied and Independent Funeral Directors.

Our price list provides clients with a full and detailed explanation of our charges as required by the Code.

In addition to our charges, disbursements must be paid to Doctors, Ministers of Religion, Celebrants, Cremation or Cemetery fees and such like.

When the funeral arrangements are completed, you will be given a written estimate of all the charges incurred or an invoice (Direct to Burial / Cremation) for the service you have requested. Where the total estimated account is deemed excessive, you may be asked to make an interim payment.

By accepting our Terms & Conditions, you consent that you accept the charges and will be liable for payment of the account when submitted. This is usually 1 week after the funeral (excluding Direct to Burial / Cremation which will be required to be paid in advance) and it is expected for payment to be made within 30 days. You also accept that if no payment or contact has been made within 60 days of the funeral, the account will be forwarded to a 3^rd party recovery company and additional recovery/legal costs will be incurred. If wished, the account may be forwarded to a solicitor or bank.

If, because of your circumstances, you have to make a claim for assistance from the Department of Work and Pensions, please note that stringent rules apply as to the amount of help available. Please talk to us, in confidence, for guidance.

Right to cancel

You have the right to cancel the contract if you wish. This right can be exercised by sending or taking a cancellation notice to the funeral director at any time, within the period of 14 days starting on the day of the arrangements. The right to cancel, can be lost during the cancellation period, if the service is provided in full before the 14 days elapses.

Where applicable, payment will be required to be made in respect of any services carried out or disbursements paid, once the performance of the contract has begun and prior to the cancellation notice being received.

PRIVACY POLICY

Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

Responsibilities

Perigoe & Son and A. W. Court Funeral Directors are responsible for ensuring that this notice is made available to data subjects prior to J. Perigoe & Son and A. W. Court Funeral Directors collecting/processing their personal data.

All employees of J. Perigoe & Son and A. W. Court Funeral Directors who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

Privacy notice

Who are we?

Perigoe & Son and A. W. Court are trading divisions of West & Coe Ltd, Head Office, 620 Rainham Road South, Dagenham, Essex RM10 8YP. Company registration number 01663282.

Perigoe & Son has two offices; Bank Street, Cranbrook, Kent TN17 3EF and Dixter Road, Northiam, Rye, East Sussex TN31 6LB and A. W. Court are based at Headcorn Road, Grafty Green, Kent ME17 2AP.

Perigoe & Son and A. W. Court Funeral Directors are a privately owned, independent family run Funeral Directors offering the highest standard of care and facilities to those we serve in and around Kent and East Sussex.

Since 2001 J. Perigoe & Son and A. W. Court has been under the ownership of West & Coe Ltd, a fully independent family owned and managed Funeral Director business that has served the community for generations. As members of The National Society of Allied and Independent Funeral Directors (SAIF), we abide by a strict code of practice that provides further confidence in our professional service and approach.

Our premises offer full facilities for the care of your loved one, meaning they remain local to home, from the moment they come into our care until the day of the funeral. At the earliest stage possible, you will deal directly with one of our experienced Funeral Directors who,

if wished, will come to see you in the comfort of your own home and will advise and gently guide you through every aspect of the funeral arrangements, conduct the funeral on the day and assist with any further requirements.

The funerals we arrange can be personalised, to reflect the loved one that has been lost. This could be a very traditional, or an environmentally friendly funeral. The options are endless.

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

Right to judicial review: in the event that, J. Perigoe & Son and A. W. Court Funeral Directors refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

The details for each of these contacts are:

Read more about how and why we use your data on our websites:

www.jperigoeandson.com                                                     www.awcourt.com

GENERAL DATA PROTECTION REGULATION

Marketing Consent

We will treat your personal information with care and confidentiality in line with UK Data Protection laws. We shall not share your information with 3^rd party organisations without your permission. For further information please refer to our Privacy Policy.

We would like to provide you with updated information on our services in the future to ensure you always have the best information we can provide. Your funeral director will show you where you can indicate what you would like to hear from us about and how you would like to receive this information. You can change your preferences at any time by contacting us.

Click here for our T’s & C’s Booklet.